As the top three largest groups in the industry, Cowboy Group has professional teams for customer service, sales team, R&D team, design team, installation team, and after-sales team.
Sales Team------------------
Our sales team is experienced and familiar with foreign trade procedures from receiving orders to delivery. Professional and responsible, when recommending products to customers, they will make an analysis based on the customer's country, market, traffic, and local environment to select the most suitable customer's product. Even if you have placed an order, they will always follow up on production progress, transportation, and installation issues.
R & D Team------------------
Cowboy focuses on innovative research and design of products, having a strong R&D team. They brainstorm every day. They often watch related websites at home and abroad, and participate in some exhibitions and exchange meetings offline to inspire creative creation and create interesting new products.
Design Team------------------
Cowboy has a variety of professional senior designers, illustrators, decoration designers, and other professionals. From the entire early stage planning & design to the later equipment and decoration integration, we focus on providing customers with perfect design solutions.
Our designs are based on market analysis, target audiences, and local culture characteristics. We will design an indoor playground with unique themes and storylines to ensure your market appeal.
Installation Team--------------
We have professional installers with many years of experience to install on-site. They often fly to different countries to install and have multi-national visas. Our installers are trained to work, not only have professional knowledge, but also be responsible. In case of emergencies during installation, they will promptly report and communicate with customers until the entire park is installed, tested and can operate normally after telling the customer what to pay attention to, make sure without any problems before leaves. In addition to on-site installation, we also provide online teaching installation and video 3D image installation.
After-sales Team-----------------
Our after-sales team is online 24 hours, as long as we receive customer feedback, we will immediately contact the customer to consult the situation, and feedback the problem to the company, to provide solutions for customers without prejudice to the interests of customers.